Refund and Returns Policy

Return & Exchanges

 

You are eligible to return or exchange the product within 7 days of purchase, subject to that the product is unused and is in the same condition and in original packaging as received.

Please write to us within 48 hours of receiving the product that you would like to exchange or refund at exchange@treeextract.in with the following details:

  • Complaint Order Number
  • Invoice number
  • Details of your request or complaint
  • Images or videos to support the complaint with Batch details clearly visible as below, without which we will not be able to process the request.

 

Please note orders for Gift boxes are not applicable for exchange or refund here.

Tree Extract Online is not responsible for damage after delivery.

 

Cookie Policy

 

Contact Us

If you have questions or concerns about our use of cookies, please contact us:
Email: info@treeextract.in
Phone: 18002579999

By continuing to use www.treeextract.in  you consent to use our cookies.

 

Shipping Policy

 

Order Deliveries Will Be Made Between:

  • 10:00 AM – 6:00 PM Monday to Saturday. Excluding public holidays.
  • Upon delivery of the products, the purchaser need to sign at the time of delivery, however if he or she is unable to receive the products at the time delivery alternatively the products shall be delivered to the address whosoever is present I:e family members colleague , etc. Our company shall not take no responsibility upon signing and receiving the products by an alternative person of the address mentioned at the time of order.
  • Certain courier partners may request an OTP to complete delivery process. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.
  • Tree Extract is not responsible for damage after delivery.
  • For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
  • Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and the purchasers will know about this before making payments.